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If you want to register an account for yourself, the following information is required:

• Name and address
• Social security number
• Telephone number
• Case/Cause Number
• Valid e-mail address
• Bank information: bank name, routing number, account number, type of account; checking or savings

If you want to register an account and make a payment for someone else, you will need to provide the following information for yourself:

• Name and address
• Social security number
• Telephone number
• Relation to payor
• Valid e-mail address
• Bank information: bank name, routing number, account number, type of account; checking or savings
• Name, address, social security number, telephone number, case/cause Number of the person for whom you wish to make a payment

Your first payment date must be at least five business days from the date you register your account. This will allow sufficient time for your bank account information to be verified (prenote). If your account has been previously verified then the payment must be scheduled at least two business days prior to its payment date.

Example: If you register your account and establish a payment schedule on Monday the 1st, you must set your first payment date no earlier than Tuesday the 9th.

If you entered a start date that is less than five business days from today's date, your date will be automatically adjusted to include the five business day verification (prenote) process.

Example: Today is January 26 (Monday) and a payment frequency of semi-monthly (15th and 30th) is selected. Friday the 30th is entered as the first payment date. The first payment date is set to February 16.

The 16th is determined by calculating five business days (January 27 - February 2), and then determining if the 15th is a business day. Since the 15th is on a Sunday your first payment date is set to the 16th.

Edit your bank account information through this web site. A prenote will be sent to verify the new bank account information. In addition, you will need to establish a new payment schedule since any existing payment schedule(s) will be cancelled when you edit your bank account information.

If a child support payment is due before the end of the five business day verification (prenote) period, plus up to three additional days for the payment to post to your case, you will need to mail your payment in order to avoid delinquency.

The following information is required to make a credit card payment:

• Non-custodial parent's first and last name.
• Non-custodial parent's social security number.
• Non-custodial parent's Case/Cause number.
• Credit card holder's name.
• Credit card holder's billing address.
• Credit card holder's telephone number.
• Valid e-mail address.
• MasterCard®, Visa® or Discover® credit card number and expiration date, and CVV2/CVC2 3-digit security code.

Note: Our quality control procedures may flag certain payments for additional security screening. If a payment is selected for further review, the payor will be contacted by a phone call or email requesting additional information and/or verification be provided before the payment is applied to the child support case.

You will need to contact your credit card company to determine why the payment was not authorized. It could have been declined for one of the following reasons:

• The credit card number and/ or CVV2/ CVC2 security code was incorrectly entered.
• There is a discrepancy between the address you entered and the billing address that is on file with the card-issuing bank. You must enter the billing address that appears on your credit card statement.
• A foreign address (a country other than the US) was entered. The web site is unable to process credit card payments with a foreign address.
• There is insufficient credit available for the payment amount.